Hello/Hi/This is me, just calling to say good morning, and how are you/I'm fine
-weary sigh
I know, morning, how are you/
fingers drumming, mind not with herself, not with him,
she's just awaiting the next line, before she can reply
Sounds like lyrics but anyway, that's my adaptation of a typical phone or conversation opening in the American context, comprising 4 different sequences or adjacency pairs in which a reply from the other party has to be had or the sequence is repeated.
1. Summons/ answer: Hello (actually a response to the ring, not a greeting. I didn't know that)
2. Identification/ recognition: Self or other first
3. Greeting
4. How are you
Chinese phone openings on the other hand, have other elements such as affirmation of reconnecting(haven't heard from you for so long), voice recognition comments, disturbance check(am I interrupting your meal?) and prioritised communicative acts(in the event that a phone call was expected; sorry I overslept and didn't call you this morning).
Personally, I do many of these things, more than the western 'how are you' type of comments, and they come naturally. In some ways, I find the Chinese comments more sincere and personable than the English ones because when I say them, I mean them, while the 'Good morning's and 'How are you's are often said as mere formalities. On the other hand, I guess it depends on the individual, and there are as many sincere English speakers as there are Chinese ones making small talk just to fill awkward silences.
From what was observed in class, Singaporean phone openings are a mix of the two or as my classmates concurred, a different sequence altogether...it seems like there is no sequence and we just go straight to the point! Well, the Chinese and Singaporean styles are most common in my repertoire. Sometimes a phone conversation lasts two sentences: Hey XY, are you going to ____?/ Yup, I'll see you later, bye; definitely a product of our 'time is money' society where productivity and efficiency are emphasized. And yet another example as to how different ways of communication are borne out of various cultures, and distinctively reflect them.
As for phone closings, sometimes there are announcements to end the conversation(I have to go now), summaries of the topics of conversation, and warrants(ok...). Other times, it is silence which proposes an end, and just needs await acceptance.